Tuesday, December 18, 2012

As of Tuesday 18th December we are still receiving, processing and dispatching hundreds of orders.As of Tuesday 18th December we are still receiving, processing and dispatching hundreds of orders.

As of Tuesday 18th December we are still receiving, processing and dispatching hundreds of orders.

This is always our busiest week, as it is human nature to leave things to the last minute!

There is still time for pre-Christmas delivery, as we will be dispatching right up until Thursday afternoon.

Please choose the Christmas delivery shipping option, and your order will be turned around as quickly as we possibly can. 

All parcels are sent via an overnight courier service, and delivered by the biggest and best courier companies in the UK & Ireland.

We email you a dispatch notification when your order has been sent from our warehouse, so you will know when your gift basket or hamper is on it's way to it's destination.  And you can track it's delivery progress at the touch of a button.

To assist us at this very busy time of year we would like to remind customers to please provide us with the correct postcode by using the  postcode checker, a local telephone number for the recipient,and of course the gift card message.  This will ensure there are no unnecessary delays.

Thank you for your help, we look forward to being of service to you this Christmas.

Kind regards,

The Team at Irish Gourmet

Sunday, December 16, 2012

We're Still Delivering in Time For Christmas

Don’t worry there is still plenty of time for pre Christmas delivery. 

We have been  working round the clock to process and package your orders.  We’re pleased to announce as of midnight on Saturday 15th December our warehouse is right up to date with assembly.   Our offices have been open extra  early this morning, Sunday, to print out all the orders that have come in overnight and we will be sending these to warehouse this afternoon so they can be packaged up for dispatch as early as tomorrow, Monday 17th December.
So please keep ordering.  We aren’t going to stop until we are completely sold out. 

Currently there is no deadline, but we will be keeping you up to date every morning and evening over the next few days. 

Happy Shopping!

The IG Team

Monday, December 10, 2012

Irish Gourmet Christmas Hampers Being Packed

At Irish Gourmet Christmas Is Well Underway!

Here at Irish Gourmet HQ Christmas is in full swing with hundreds of baskets being packed everyday, ready for delivery! We've had Christmas music belting out for a few weeks now!

Our packing area where baskets & hampers are filled with the correct products and sealed. Fresh items such as cheese and meats are not pre-packed however, they are added to a cool sleeve on the day of dispatch.

Baskets & hampers packed and boxed, ready to be shipped off to their destinations around Ireland, the UK and Europe.

Order your Christmas gift basket now for Christmas delivery from Irish Gourmet IE or Irish Gourmet UK

Monday, October 15, 2012

Irish Gourmet Christmas Hampers 2012

It's not even Halloween yet, but at Irish Gourmet we have been preparing for Christmas for many months now! It's now only 70 days to go!

The product offering is decided as far in advance as Spring, then the design and photography are carried out during the Summer months. Finally in the Autumn the pricing & list of contents are written up, then we launch the Christmas Catalogue and add the Christmas baskets and hampers to our website. 

For Christmas 2012 there are a few old favourites back such as the popular 'Great Taste Award Winning' range and the 'Traditional' range. They have of course been updated for 2012 though to include the latest, tastiest products.

Christmas Traditional Feast - £77.99/€101.39

Great Taste Award Silver Hamper - £84.99/€110.49

Also new for Autumn 2012 is the 'Artisan' range which consist of local, gourmet products from small producers around Ireland. This include organic smoked salmon, cooked ham joints, gourmet cheese selections and handmade chutneys, jams and chocolates.

Artisan Elite Hamper - £129.99/€168.99

 We offer fast delivery at competitive prices which includes full tracking details. Customer support is also available at the click of a button, as our dedicated team answer your emails.

So check out www.irishgourmet.ie and www.irishgourmet.co.uk for all your Christmas hamper needs.

Wednesday, August 08, 2012

Win A Luxury Irish Gourmet Hamper

Irish Gourmet Hampers August Competitions

To celebrate Irish Gourmet having its very own Facebook and Twitter pages we have launched some competitions for our followers.

Twitter Competition

All you have to do to be entered into the draw is:

1. Follow @IrishGourmet
2. Retweet one of our tweets about this 'Artisan' hamper competition
3. Spread the word to your friends & colleagues (optional!)

Facebook Competition

2. Tag yourself in a photo in the competition album
3. Share our page with friends & family

Also keep an eye on our page/account for further competition updates, as we may carry out a "Stage 2" step to narrow the entries down.

The winner will win a gift basket from our "Artisan" Hamper Range for delivery anywhere in the UK or Ireland.

Further info and closing date/time will be tweeted over the next few days.

Good Luck!

The IG Team

Wednesday, July 11, 2012

Irish Gourmet Moving Premises - Delivery Schedule

12-16th July - Irish Gourmet's Change of Scenery

Hi Folks,

Over the past few years Irish Gourmet has been steadily growing
(with a lot of hard work) and we have moved premises a couple of times
 to help improve operations & bring you the best service possible.

We last moved our Headquarters in October 2007 & this July
(12-16th July 2012) we have decided to coincide our move with a public
holiday to minimise disruption to our delivery service. We aren't moving far
(just across town), but gift baskets, hampers, boxes and all the stock take
up a lot of room so it is going to take us a while to pack up here, move
everything & unpack at the other end!

This means that unfortunately there will be no deliveries available on
Friday 13th July & Monday 16th July. There will also be no deliveries
to Northern Ireland on 12th July due to the Public Holiday. We will email
to advise anyone who orders to NI for this date, as unfortunately we can’t
turn it off in the calendar when deliveries to other regions are still OK
on that date.

Please see the delivery schedule below:
Thursday 12th July – No Deliveries to Northern Ireland, IG office closed
Friday 13th July – No Deliveries, IG office closed
Saturday 14th July – No Deliveries
Monday 16th July – No Deliveries, but dispatches resume & IG office open
Tuesday 17th July – Normal Service resumes

As a Thank You

To thank you for your understanding, a complimentary chunky chocolate fudge
will be included with all orders placed during this period & we will also
upgrade all deliveries to the express service for dispatch on Monday 16th July.
We would like to thank you for your continued custom and please just drop us
an email if you have any queries, as we can often still reply with email support.

See you at the other side!

Kind regards,

The IG Team

Friday, February 24, 2012

Irish Gourmet Christmas Review

Hi Folks,

Apologies it has been so long since my last post. There is so much to tell you about!

A fairly recent occasion & the biggest of the gift basket year has just passed, so I thought I would take some time to review it. Yes you guessed it - Christmas Time!

Thank You

The team here at Irish Gourmet would like to say a big thank you to everyone who shopped with us during November & December for Christmas hampers & gift baskets. We hope your friends & family members enjoyed receiving & eating the contents! We know many of you shop with us every year & we really appreciate your continued custom. We have been steadily growing for the past 10 years and keep making improvements to the systems every year. Our aim is to be a well oiled machine! One thing remains constant though; we only offer great quality, local food that we have taste tested & love!

New Irish Products

We are always keen to add new lines to our range, so new products for Christmas 2011 included a new "Chutney For Cheese & Wine" & "Beetroot Blush" from Janet's Country Fayre in Co. Wicklow. Fruity Rice & Oat Crisp Clusters from Mackle Snacks in Dungannon. Skelligs Chocolates were also back for this Christmas after a devastating fire destroyed their factory in Co. Kerry last year. Danucci Chocolates from Co. Louth were also reintroduced back into our gift baskets in 2011. We also stock more fresh meats at Christmas time, so bring in extra Ummera Organic smoked salmon (in various sizes) as well as their bacon rashers, duck breasts & chicken crowns. We also stock Brady Family's carved glazed traditional ham & cooked ham joints at this time of year.

No Snow!

We were so pleased the snow stayed away this December & no pipes were bursting! It meant we were able to keep dispatching Christmas hampers right up until the 22nd December, for delivery on 23rd December. Some of the couriers even worked the Saturday 24th, Christmas Eve, to get those last few parcels delivered.

We even dispatched baskets on Friday 23rd December & these were delivered as soon as the courier companies reopened again on 28th December. We were then busy again on 28th & 29th December too, dispatching New Year gift baskets & helping to resolve any problems.

After Sales Care

With so many gift baskets being dispatched there are inevitably a few delivery problems, such as the recipient not being home when delivery was first attempted & they need help re-arranging delivery. As a good will gesture we also dispatched some fresh cheese packs to recipients who couldn't get a 2nd delivery attempt rescheduled until after Christmas. We also did very well in terms of few breakages too this year. We bubble wrap individual jars and our boxes are padded inside with air pockets, but occasionally a jar still might arrive broken (if a courier might have been particularly heavy handed with a box for example). When this happens we send out a fresh gift basket or a complimentary hamper to replace any damaged goods. We want the recipients to be delighted with their basket & so work hard to help on those rare occasions something might go wrong. Of course you get the odd chancer who refuses to take any responsibility when incorrect address or telephone numbers have been supplied. Even then we do our best to come up with a suitable resolution, but we do ask for costs to be covered for return to sender, redelivery & restocking fees - never mind the administration time & costs involved.

To Conclude...

So all in all a successful Christmas & New Year was had! January has been busy with VAT receipts & returns (the fun!), but also with updating our gift basket offering. We'll be back in touch soon with all the latest news.

Many thanks,

The Irish Gourmet